I just wanted to write and tell you how much I enjoy your coffee. I never realized that there would be such a difference in fresh roasted coffee. Wow!! I'm a true convert to your fresh roasted coffee.

I must say the reason I tried your coffee in the first place is because of an article in a magazine about shade grown coffee and how it relates to birds and their survival. I'm a avid birdwatcher and anything that will directly affect birds in such a positive way is something that I support. So I went on the web and found your site. What a delightful surprise. I love that first cup in the morning and now I can enjoy watching the birds out of my window and know that I'm doing them a favor by using shade grown coffee.

Thanks Roasted Bean for using shade grown coffee!

I just wanted to drop you a line about my husbands coffee.

He really loved the Holiday blend. That has been his favorite so far.

Thanks for all of your help!!

It was a great Christmas present. He was thrilled.

Thanks everyone! I actually received the coffee before I checked my email. And as always, I love Roasted Bean beans. The proof is in my repeat orders. FYI: I will be relocating to Brevard County Florida, however, you will still have my business. That is guaranteed!

A sampling of (un-edited) feedback...
From: Elaine Howser [mailto:lainiebug@xxxxxx] Sent: Wednesday, April 13, 2005 3:17 PM Thought you'd be amused that my mail carrier just stopped me while I was running and told me that the aroma from my coffee had filled her mail truck and she wanted to know where it came from. Voila! another customer! -------------------------------------------------------- From: JP [mailto:virtuallyviolet@xxxxx] Sent: Wednesday, March 26, 2003 3:09 AM You have ruined me for any other coffee!!	From: David M. Wilson [mailto:dmwilson@xxxxx] Sent: Monday, February 14, 2005 10:49 PM Hello, I just wanted to thank you for saving my coffee drinking. I have on a search for the "ultimate cup of coffee." I have gone through many brands on line, been hypnotized from the Starbucks'-corporate machine, and have even shelled out the bucks for Kona blend. Thankfully my friend Danielle Pinkus turned me on to your coffee (South Florida Blend). Truly a fine cup of coffee. -- David M. Wilson University of Florida
From: Carrie Jamison [mailto:carrie.jamison@xxxxx] Sent: Monday, May 10, 2004 11:28 AM I subscribed to the coffee of the month club as a father's day gift for my dad. He loved the coffee and would get so excited each time he went out to get his mail and could smell the beans from 10 feet away! He also appreciated who accommodating you were with sending his coffee on a schedule that worked with his rate of coffee drinking. An ideal gift for this dad! Thanks! Carrie Jamison -------------------------------------------------------- From: Kyle Maxwell [mailto:kylem@xxxxx] Sent: Wednesday, March 31, 2004 8:27 AM I just wanted to let you know that my coffee arrived on Monday. Thanks for the extremely fast service. This was the first time I've used a French press, so I don't know if it was the brewing or the beans (or both!), but your coffee was the best, most flavorful I've tasted in years of drinking coffee. I think you've got a new devoted customer on your hands! --------------------------------------------------- From: vicki buchman [mailto:buchman49@xxxxx] Sent: Tuesday, March 30, 2004 9:44 AM Subject: Your Coffee and Birds Hi Roasted Bean: I just wanted to write and tell you how much I enjoy your coffee. I never realized that there would be such a difference in fresh roasted coffee. Wow!! I'm a true convert to your fresh roasted coffee. I must say the reason I tried your coffee in the first place is because of an article in a magazine about shade grown coffee and how it relates to birds and their survival. I'm a avid birdwatcher and anything that will directly affect birds in such a positive way is something that I support. So I went on the web and found your site. What a delightful surprise. I love that first cup in the morning and now I can enjoy watching the birds out of my window and know that I'm doing them a favor by using shade grown coffee. Thanks Roasted Bean for using shade grown coffee! Yours Truly, Vicki Buchman	From: JulioMateus@xxxxx Sent: Saturday, October 30, 2004 6:44 PM To: Wim@theroastedbean.com Subject: Saved by the mailman Hello, friends, I was in my yard this afternoon (Saturday) cutting three of the fallen trees courtesy of the hurricane season and I was thinking: "I should have ordered the coffee last Wednesday instead of Thursday. That's cutting it too close!" I had ground and brewed my last beans this morning and if I didn't get my new Sumatras in this afternoon's mail, I would have to wait 'til Monday to get them!. That meant that my favorite time of the week, the Pearl of my weekends, that pot of coffee in the quiet of early Sunday morning, would be ruined!!! That was definitely cutting it too close!!! A while latter, as I was hauling a load of logs to the road side, the mailman pulled up to the mailbox. OH, MY GOD! Would he bring the Sumatras? I dropped the handle of my overloaded cart an I approached the mailbox, tremulous. The mailman seemed too busy stuffing envelopes in the box oblivious to my presence. I finally said: "Good afternoon!" didn't have the guts to ask! When he finished shoving meaningless envelopes in the mailbox and I was fearing the worst, he started grinning, he reached into a bin saying "And somebody is getting his coffee today! I've been smelling this stuff all day and it smells good!!! I thought :"There is a God in the Heavens!!" and blissfully I told him about the Roasted Bean. You guys are doing important work, and you are doing it well. Every morning I only become a person after my first cup of your coffee. You are the greatest. Julio Mateus
From: jennifer alexander [mailto:j_s_alexander@xxxxx] Sent: Thursday, December 15, 2005 3:43 PM I just wanted to say that you must have a truly amazing product. I gave my father a gift of a 12 month subscription a couple of years ago, and now every year someone new asks for a subscription for Christmas! I wish I could send everyone a subscription. Keep up the good work! As far as comments on the order processing, it would be nice if I could send an order to more than one shipping address. In order to get a subscription to my sister and one to my mother, I had to place a separate order for each subscription. Jennifer Alexander	From: Judy Dalesandro [mailto:judy.dalesandro@xxxxx] Sent: Sunday, January 22, 2006 8:33 PM Hi Wim- I just wanted to drop you a line about my husbands coffee. HE LOVES THEM!!!! He really loved the Holiday blend. That has been his favorite so far. Thanks for all of your help!! It was a great Christmas present. He was thrilled. Thanks! Judy
From: Daniels, Melanie [mailto:Melanie.Daniels@xxxxx] Sent: Tuesday, December 20, 2005 9:13 AM I ordered a 3-month flavored coffee supply for my boyfriend for Christmas. He just received the first order yesterday. He e-mailed me this morning with the following comment: “Hey, I forgot to tell you that the coffee is WONDERFUL. I drank the whole pot this morning. I like it better than the other brand I’ve been drinking. I hope next month’s order is just as good. Thanks.” He is very discriminating when it comes to his coffee and if this tasted “wonderful”, it must really be something. Thanks for making me glad I ordered from you all. If this continues, I’m sure gifts from The Roasted Bean will be a must for future holidays!! Thanks again!! Melanie Daniels Reidsville, NC	From: Dan Chesler [mailto:chesler@xxxxx] Sent: Wednesday, June 29, 2005 10:52 AM Dear Wim and Philip, I love your coffee and your service. One thing that I have often wondered about, is how you are able to ship freshly roasted coffee to all of your customers. For example, what if I am the only customer who has ordered a pound of Sumatra today. Do you roast a single pound of Sumatra? I imagine that you probably have a lot of regular orders each day, and so you are not faced with roasting single pounds of coffee for individuals. But does it happen sometimes, and what do you do about it. Separately, I must tell you that I am immensely enjoying two of your coffees: Mocca Java (Matari and Java) -- and La Minita Vienna Roast. Both are superb. Best regards, Dan
From: FIRSTnCNC@aol.com [mailto:FIRSTnCNC@xxxxx] Sent: Monday, December 13, 2004 4:02 PM Subject: Re: Shipping confirmation TheRoastedBean.com In reply to your request for replies. I must say I was impressed. I stopped in at your N. Miami store several weeks ago and I approached the young Lady behind the counter. I told her that I had been in the store a couple months before that and ordered some beans. I asked her if she could look up my account and see what I ordered. Before I had a chance to tell her my name, She said, "You are Dennis Blackburn and you ordered -....." She remembered exactly what I ordered. I was shocked and asked her how she did that. I can't even remember the name of the beans that I ordered today and she remembered my name and everything. I can't get that out of my mind. What a wonderful person she was. Dennis G. Blackburn	From: James di Properzio [mailto:properzio@xxxxx] Sent: Wednesday, June 22, 2005 12:23 PM Excellent service. I like your selection of organic coffees, and appreciate your including La Minita in the list, as it is well known to be near-organic. I am glad you have Yemeni coffee, which is one of my favorites. I have read in several sources that Yemeni coffee is non-certifiable because it's collected from many small 'micro-farmers' producing tiny crops, but that, like many Ethiopian coffees, it is grown traditionally without chemicals, which they cannot afford anyway. Since you listed La Minita, I thought I'd ask--do you know anything about this practice? Also, I think your business model has closed the one problem with fresh-roast coffee mailing--shipping charges. I'm only going to buy a pound at a time, otherwise it will sit too long to be specialty-quality and there's no point ordering it; but with many charging $7 shipping, I'm not paying that much extra for a pound. Your free priority mail, and next-day roasting to order, perfect the process for me--despite my being about as far away as you can get in the lower 48. You're also one of the few on the net letting me choose the roast, which was crucial in my decision. I must have looked at nearly 100 online roasters, and you were the best for each of the above reasons. I look forward to drinking the coffee! Sincerely, James
From: Conrad, Amy Leigh [mailto:Amy.Conrad@xxxxx] Sent: Wednesday, June 08, 2005 8:40 AM Subject: RE: Last Shipment of your (gift) subscription - TheRoastedBean.com I just want to say how wonderful this has been for my friends. Every delivery they would call me to thank me and I would go over and try some of the wonderful beans you sent. He actually just told me Monday night he though it was over and it was the best present he ever had ever, which I thought was a wonderful compliment to both of us. You guys being wonderful and me for being smart enough to go through you! :) I look forward to using again next Christmas. Thanks for being so wonderful and helpful in the beginning with the address problem, and have a great summer!!!	From: Georgette B. [mailto:inkgette@xxxxx] Sent: Thursday, October 19, 2000 7:58 PM Subject: Now that's service.. Thanks everyone! I actually received the coffee before I checked my email. And as always, I love Roasted Bean beans. The proof is in my repeat orders. FYI: I will be relocating to Brevard County Florida, however, you will still have my business. That is guaranteed! Thanks again, georgette
From: T... [mailto:tsillett@xxxxx] Sent: Friday, May 20, 2005 1:48 PM Subject: Order Number : 5960 A short note to let you know that I appreciate your immediate follow- up, the Priority Mail shipping and your prices. But most of all I love the taste of the Swiss Water coffees that you sell. I deeply searched the Internet to find what I thought would be tasteful decaf coffee and happened upon your site. I am looking forward to continual experimentation with your offerings. A satisfied customer. Terence in Pennsylvania	From: Mstirlin@xxxxx] Sent: Monday, November 29, 2004 3:45 PM Thanks for the confirmation! My Dad enjoyed his gift subscription over the last six months and requested I renew his subscription for Christmas. We worked with another online vendor prior to our experience with The Roasted Bean and the customer service and coffee did not come close to yours! Your organic coffee is fantastic and your customer service has been so easy and delightful. Thanks for making online gift-giving so easy! Maureen
From: amkmtc [mailto:amkmtc@xxxxx] Sent: Saturday, November 27, 2004 11:52 AM Subject: My moms birthday coffee Dear Philip and Wim, Thanks so much for offering such a wonderful product at such a reasonable price. I was able to give my mom a 1/2 year subscription for her birthday and as a coffee lover she raved every month. I got to visit her last month and we had acup of coffee on me and let me tellyou what a good one it was. Thanks again and I hope to be using your service for Christmas and birthdays upcoming. Kristen Mitchell	From: Dan Raihill [mailto:raihill@xxxxx] Sent: Tuesday, August 24, 2004 8:54 AM Thanks very much for the coffee. These are truly the most beautiful beans I have EVER seen, and I've been buying from Starbuck's since they opened. They (Starbuck's) cannot touch them for quality or freshness. I love the fact that the beans are truly Fresh-Roasted per my order, and look forward to doing my coffee purchasing through The Roasted Bean from now on. You were recommended to me by Art (Yogi) Schmidt of Coral Gables, FL - a truly great recommendation from someone who also enjoys the best coffees. Thanks very much. Dan Raihill
From: rebecca martin [mailto:digitalathlete@xxxxx] Sent: Tuesday, June 15, 2004 10:43 PM Just a short note to say thanks for the consistently wonderful coffee and the superb customer service. We have been ordering about twice a month from you and have found the quality of the coffee to be truly outstanding. You have surpassed Starbucks. Thanks for the great coffee. Rebecca Martin	From: Alissa Passoff [mailto:Alissap@xxxxx] Sent: Thursday, June 03, 2004 5:17 PM Thank you very much, you have wonderful customer service! I ordered a bouquet of 6 for my mom and she just loved it so I thought I'd try some for myself. Free shipping is a great selling feature. Anyway, thanks again and have a good day!
From: conures@xxxxx Sent: Thursday, March 04, 2004 3:16 PM I can't think of a single thing you could do to be better at what you do. I've enjoyed tasting different coffees, narrowing them down to my favorites. Your delivery is so dependable that I almost can't get to the grocery store as quickly as you ship your coffee -- and there's no comparison in taste! As an owner of exotic birds, shade grown and organic coffees are important to me. It's nice to know that no habitat is being destroyed to grow coffee. Thanks! Lynne Latham Alphretta, GA	From: McCullough, Dana [mailto:DMcCullough@xxxxx] Sent: Tuesday, March 02, 2004 12:39 PM Subject: RE: Last Shipment of your (gift) subscription - TheRoastedBean.com Thank you. The subscription was quite enjoyable, and I would definitely consider using you again. The deliveries were timely, the packaging attractive, email confirmations helpful and coffee delicious.
From: mark mosbacher [mailto:chefmoss@xxxxx] Sent: Thursday, February 12, 2004 7:39 AM Subject: Thank you I was looking for a flavored coffee gift on the Internet and I randomly found you guys on the Internet. Not only has the recipient said your coffee is amazing, but the customer service has been 10 steps above what we come to expect from most companies these days! Best of luck, I will surely recommend you to friends and you will be hearing from me again! Mark Mosbacher	From: Debi Camping [mailto:debic@xxxxx Sent: Sunday, February 08, 2004 1:26 PM I would like to comment on your coffee and my recent order to my mother. What a fantastic option. My mother doesn't live near me, But I like to keep in touch with her and send her little gifts from time to time. This is FANTASTIC, she has always loved the coffee - no matter which blend I select - and is thrilled to have this delivered to her door. She lives in a remote area, and fresh coffee is not an option! This is wonderful. I wish more people knew about this, It is such a great and unexpected gift that I can send to my mother! Thank you so much And Yes, she loves the coffee; she only does decaf and I prefer the decaf flavored - everything have had has been wonderful Debi Camping
From: CindyANelson@xxxxx Sent: Thursday, June 05, 2003 10:22 PM Subject: Re: Shipping confirmation TheRoastedBean.com Just wanted to pass the word that I LOVE, LOVE, LOVE this coffee! I had a heart attack in November and am forced to be decaffeinated. I never thought I'd be able to enjoy my morning coffee again, but thanks to your decaf, I really, really do. Thanks again for a great product. Cindy Nelson	From: Rosalie Wheatley [mailto:Rwheats@xxxxx] Sent: Sunday, May 25, 2003 12:03 PM Subject: RE: Shipping confirmation TheRoastedBean.com Dear Guys, Just put down a cup of your wonderful coffee. We love it and now that I know about this service, I will try to send this as a gift to people. Oh it is sssssooooooooo good!!!!! Thank-you Your grateful customer, Rosalie Wheatley
From: Thomas M. Tapscott [mailto:tapscot39@xxxxx] Sent: Thursday, January 10, 2002 1:51 PM Thanks. We moved from "the Pines" in late March and miss your coffee. Kept failing to use "The" Roasted Bean in trying to find your web site. Tell the Pines store to throw away the TAPSCOTT card in "the box." You can count on a couple of pound per month. Tom and Barbara Tapscott	From: Cindy Schwartz [mailto:cschwartz@xxxxx] Sent: Friday, December 29, 2000 4:59 PM Subject: Compliments to your company I just wanted to email you and let you know how pleased I am with your product and service. Our beans were roasted on the 26th and we received them (in California) on the 28th! I thought that was outstanding. We made some espresso yesterday (yummm) and brewed some of the Kenya today. (Also yummmm). I believe this is the best coffee I have ever tasted. We had considered buying a home roaster and roasting our own beans but I believe we will drop this idea and continue to order our beans from you. I have mentioned your web site to all of my coffee-drinking friends, especially those who like flavored coffees. Thank you again and I look forward to placing more orders! Cindy Schwartz Yorba Linda, CA.